When I was there yesterday picking up some things for dinner, I had a question at the u-scan about the kind of potatoes I was buying. The cashier seemed kind of rude, but I brushed it of as maybe just being her tone of voice. Then, as I was checking out, there was an elderly woman who didn't speak much English who was having trouble with the machine, and the cashier got really frustrated with her and started yelling at her! I was shocked! Nobody deserves to be treated like that, especially not the elderly or language impaired. If you don't want to deal with people that don't speak English, don't get a job at Hiller's!
Anyway, I couldn't believe this lady, so I finished checking out, and went right over to customer service to let them know. They didn't have me fill anything out or anything, so to make sure something was done, I went home and went on the website. I sent out an email describing exactly what happened and how upset I was, and within a couple of hours, I got an email back from Jim Hiller himself! He apologized, and had already taken care of the situation and suspended the woman who acted so egregiously.
I was very impressed with the swift and personal care he took, it was so different from when I complained about an employee at Target, when I got just a "thanks, we'll look into it" email the next day. These are the kinds of stores we should be supporting!